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Information Quality Management Capability Maturity

Contemporary organisations have in recent times experienced significant change, most of which has been technologically driven, which has resulted in an overabundance of information. Yet, such information abundance has not necessarily resulted in more informed organisations or more effective decision making. Consequently, organisations are now managing more information than ever before and are gradually becoming more aware of resulting Information Quality issues (e.g. accuracy, completeness, timeliness, relevancy, etc.).

Nevertheless, many organisations still struggle to assess their Information Quality Management practices, and thus also find it difficult to develop potential improvement strategies. That is, many organisations are not sure about how well they manage their information, how confidently they can ensure Information Quality, and how their practices compare to other organisations’ methods.

As a result, we have developed the Information Quality Management Capability Maturity Model (IQM-CMM), which is intended to assist in the collection, storage and use of information with the aim of enhancing the Information Quality and improving organisational learning and decision making. We are currently applying IQM-CMM in a number of large Australian Engineering Asset Management Organisations.

Contact Person: Saša Baškarada