Scan of Commercially Supported Options To Implement Reliable Remote Communications

The Client is planning to implement a consistent and efficient field based communication system to connect field workers with core information systems, to improve the process of job allocation and job completion. To specify a commercially supported solution, the Client seeks assistance from SIM Lab to undertake a scan of like organizations to determine the solutions in place to address the same or similar business needs.

Specifically, this engagement is required to investigate and determine:

• The hardware, communications and software technologies that like organizations have deployed
• The level of support that is available from the suppliers of the components of the solutions in use
• An assessment of the quality of the support and user take-up in the experience of the like organizations
• An inventory of the third party and in-house applications that are accessed via remote devices by field workers in the like organizations
• A review of the future trends and expectations for commercial communications and hardware.